Research shows train companies are making it difficult for passengers to claim compensation

View original Research shows train companies are making it difficult for passengers to claim compensation

As reported by the Independent, new research from Which? shows that train companies are demanding up to 24 pieces of information about the train journey and ticket during the claims process which is resulting in passengers being deterred from claiming compensation. The research shows that a third of journeys weren’t claimed for because passengers stated that the process was too complicated or too much effort. The research further found that UK train companies were requiring between 10 and 24 pieces of information for passengers seeking compensation, with Greater Anglia, London Northwestern, ScotRail, Transport for Wales and West Midlands requiring the most information.

Submit your news story

If you have a news story for the Hub, please submit it using this form.

Latest News

Read all news

With LEPs now responsible for significant amounts of local transport funding decisions, the Transport Knowledge Hub is a timely new tool for local decision makers. At the LEP Network, we know the huge value of giving LEPs a forum to share best practice and engage with other stakeholders, so we are delighted to be involved with a transport-specific project which supports spending decisions that make a genuine difference.

Warren Ralls, Director, LEP Network

Upcoming Events

june

13junAll DayScottish Transport Summit Event Organized By: Transport Times Type of Event:Summit

20junAll DayTransport-Led Development in Wales381TKH (10% discount)Type of Event:Conference

26junAll DayCWIC 2019: Digitising Industry

july

04julAll DayThe Midlands Transport Summit and AwardsType of Event:Summit

08jul9:30 am7:00 pmLowCVP Annual Conference 2019Type of Event:Conference

10julAll Day11The 17th Annual Transport Practitioners' MeetingType of Event:Industry Event

18julAll DayFuture of Infrastructure 2019Type of Event:Conference

View all events
X