Transport Focus publish research on Rail Passengers

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New research published by Transport Focus to inform the Williams Rail Review has found that most rail passengers do not feel that services are run for their benefit. The research found that passengers:

  • Have limited understanding of how the railways is structured
  • See rail as a public service
  • Rarely feel they have a relationship with their train company
  • Have different experiences commuting compared to when they travel for leisure

Noticing the benefits of rail investment and increasingly see the ability to use travel time to work productively

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